1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
2.1 We offer a range of packing and delivery costs to all mainland UK addresses based on the total order value as set out in section 5 below.
2.2 Surcharges will be applicable on all courier (ParcelForce) deliveries outside mainland UK. For courier purposes, the following destinations are considered as outside mainland UK: Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles. The postcodes that fall within these area’s are: All IV, HS, KW and ZE. PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, All BT, IM, TR21-25. www.parcelforce.com/our-uk-delivery-zones-0 Please call or email us for a quote on delivery if your postcode falls into one of these. Additional surcharges may be applicable for postcodes starting with AB depending upon the courier
2.3 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to mainland UK addresses. Additional delivery charges will apply for the following countries and territories: Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 2-3 working days. We will endeavour to despatch your order to arrive on or about the delivery date as advised in our order confirmation.
(b) Deliveries are made between 8am and 6pm Monday to Friday, unless an alternative or premium service has been selected (excluding Bank Holidays) and will require a signature.
(c) The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
(d) We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Our delivery charges are as follows:
(a) Orders between GBP 01 and 29.99 GBP, post and packing charges will be FREE
(b) Orders between GBP 30.00 and GBP 500.00 post and packing charges will be GBP 5.95
(c) Please contact us for orders over GBP 500.00
5.3 mainland UK addresses only (refer 2,ii above for zones attracting surcharges)
5.4 Alternative delivery charges will depend upon any special delivery method you may select, the location of the delivery address, and the size and weight of the products in your order and form an additional cost.
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here: https://www.royalmail.com/track-your-item for smaller items and http://www.parcelforce.com/track-trace or http://www.parcelhero.com/shipment/tracking for larger items.
6.3 If you have provided us with a mobile number you will receive FREE SMS texts updating you on your delivery and options to change your delivery. These options include delivery to a local post office for smaller items or neighbours address for both small and larger items.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service Parcelforce will leave a note advising
(a) A re-delivery date
(b) That your toys have been left with a neighbour
(c) Your toys are awaiting collection at the local Post Office
9.1 If your products remain undelivered despite our delivery service provider making at least one attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.