Grovely Wood Christmas postage.

FREE postage on orders up to £29.99    £5.95 for orders £30 to £500

For orders over £500 please contact us.

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Terms & Conditions


1    Introduction

1.1 These terms and conditions shall govern the sale and purchase of products through our website.

1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2.    Interpretation

2.1 In these terms and conditions:

2.2 "we" means Grovely Wood; and

2.3 "you" means our customer or prospective customer,  and "us", "our" and "your" should be construed accordingly.

3.    Order process

3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken:          

(a) you will be guided through the process of placing an Order by a series of simple instructions on the Website whereby you will be asked to indicate your selection of product, colour, quantity.

(b) you will be transferred to our payment service providers website PayPal™ who will handle your payment; we will then send you an initial email acknowledgement.  This email acknowledgement does not constitute an acceptance of your order by us.

If you wish to place an order via phone, you may call us direct on mobile: +44(0)7795 284454 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: We are unable to  take credit card transactions unless presented to us in person. Please  contact us direct for further details.

You should understand that by placing an order for a product from the Website, or by telephone or paper correspondence, you are agreeing to be bound by these terms and conditions. 

(c)  once we have checked whether we are able to meet your order, we will either send you an email order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

Our order confirmation will outline the detail selection of the product(s) including any specific colour requirements or additional instructions indicated during the payment process. An estimated delivery timeframe will also be confirmed.

Please Note: All of our products are either handmade or hand finished  and only a certain number can be made at any one time. Whilst we will  endeavour to despatch your product(s) within a reasonable time period,  we would ask you to allow a minimum of 3 weeks for despatch.

During  exceptionally busy periods such as the lead up to Christmas, this may extend further. 

If you require a quick delivery for a special event, we recommend you contact us first to check or discuss your requirements.

3.4 You will have the opportunity to identify and correct input errors prior to making your order by PayPal™.

4.    Products

4.1 The following types of products are or may be available on our website from time to time: range of stable-houses, single and double. Stable-house accessories; toy oak staddle stones, toy oak gates, toy oak style, toy horse, keepsake horse, toy horse cart(s), toy farm tractor barn, toy farm grain store, toy chicken house, toy dog kennel, toy pig sty, toy oak water troughs, toy table and chairs, toy bench. Toy display playtable. 

4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

4.3 Due to the product(s) being hand finished, to specific colour requirements and individual specifications we cannot accept responsibility for colour or texture variations from product to product.

5.    Prices

5.1 Our prices are quoted on our website. Packaging and delivery costs quoted are to UK MAINLAND ONLY.

(a) If you would like to arrange an alternative delivery method or you live outside of  the UK mainland then please contact us direct at This email address is being protected from spambots. You need JavaScript enabled to view it.  for further details PRIOR to placing an order.  If you have already made a  purchase via the Website which requires delivery outside of the UK mainland, you  will be required to pay any additional postal charges before the items are posted. You will be responsible for payment of any import/customs charges as and when  necessary.

(b) If you live locally to either our Wiltshire workshop Nr. Stonehenge or our Hampshire  address Nr. Cadnam then you are more than welcome to collect. Please email  This email address is being protected from spambots. You need JavaScript enabled to view it. so that arrangements can be made for collection. A gift card in lieu of Post and Packaging will be issued on collection.

5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3 All amounts stated in these terms and conditions or on our website are stated exclusive of VAT and in UK Pounds Sterling.

5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5 In addition to the price of the products, you may have to pay an additional delivery charge, which will be notified to you before the contract of sale comes into force, if you have specifically requested express or courier delivery.

6.    Payments

6.1 You must, during the checkout process, pay the prices of the products you order.

6.2 Payments may be made by any of the permitted methods specified on our website from time to time (see also Section 3.iii b)).

6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and by written notice to you at any time cancel the contract of sale for the products.

6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by  your or your bank or payment processor or card issuer);

(c) an administration fee of GBP 25.00; and                                 

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.iv.

7.    Deliveries

7.1 Our policies and procedures relating to the delivery of products are set out in our delivery policy document.

7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation; however, we do not guarantee delivery by this date.

7.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

7.5 We will only deliver products to addresses on the UK mainland.

8.    Distance contracts: cancellation right

8.1 This Section 8 applies if and only if you offer to contract with us as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical  possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

8.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4 If you cancel a contract on the basis described in this Section 8, you must send the products back to us to: The Yard, Recreation Road, DURRINGTON, Salisbury, Wiltshire SP4 8HH or hand them over to us or a person authorised by us to receive them. You must comply with your obligations  referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

8.5 If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section 8.

8.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics andfunctioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

8.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.9 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.10 You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

(a)  the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;

9.    Warranties and representations

9.1 You warrant and represent to us that:

(a)  you are legally capable of entering into binding contracts;

(b)  you have full authority, power and capacity to agree to these terms and conditions;

(c)  all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d)  you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.

(e)   you have noted that all products offered for sale on our site are recommended for age 3+

9.2 We warrant to you that:

(a)  we have the right to sell the products that you buy;

(b)  the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 11.i, all other warranties and representations are expressly excluded.

10.   Breach of product warranty

10.1 If you believe that products you have purchased from us breach any of the warranties set out in Section 9.ii, please contact us to discuss the issue and arrangements for the return of the products.

10.2 If products you purchase from us do not conform with the warranties set out in Section 9.ii, then you will be entitled to a refund of all amounts paid in respect of those products. Alternatively and subject to availability, we may agree to supply you with replacement products, in which case we will pay the cost of delivering those replacement products to you. In either case we will reimburse you for your reasonable expenses incurred in returning the products to us.

10.3 If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a   request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

11.   Limitations and exclusions of liability

11.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a)  are subject to Section 11.1; and

(b)  govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

11.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of:

(a)  the total amount paid and payable to us under the contract.

12.   Order cancellation

12.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under the contract; or

(b) you commit any breach of the terms of the contract.

12.2 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

13   Consequences of order cancellation

13.1 If a contract under these terms and conditions is cancelled in accordance with Section 12:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.iii, 6.iv, 11, 16, 17, 18, 19, 20 and 21 will survive termination and continue in effect indefinitely.

14.   Scope

14.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

14.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

14.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

15.   Variation

15.1 We may revise these terms and conditions from time to time by publishing a new version on our website.

15.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

16.   Assignment

16.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights or obligations under these terms and conditions − providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

16.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights or obligations under these terms and conditions.

17.   No waivers

17.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

17.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

18.   Severability

18.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

18.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

19.   Third party rights

19.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

19.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

20.   Entire agreement

20.1 Subject to Section 11.1, these terms and conditions, together with our delivery policy and our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

21.   Law and jurisdiction

21.1 A contract under these terms and conditions shall be governed by and construed in accordance with English law.

21.2 Any disputes relating to a contract under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

22.   Statutory and regulatory disclosures

22.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

22.2 These terms and conditions are available in the English language only.

22.3 Grovely Wood is not registered for VAT. 

23.   Our details

23.1 This website is owned by Clifford Sims and operated by Tricia Grady.

23.2 Our principal place of business is at The Yard, Recreation Road, Salisbury, Wiltshire, SP4 8HH.

23.3 You can contact us by writing to the business address given above, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on (answer machine) +44 (0)1980 594383

 

September 2017_v3

News & Events

  • Our New Toy

    Our New Toy

    Shepherds Hut We are very happy to announce the Launch of our beautiful new Shepherds Hut at Badminton Horse Trials Read More
  • Badminton Horse Trials 2018

    Badminton Horse Trials 2018

    Badminton Horse Trials 2018 We are happy to announce we will be exhibiting again at this year's Badminton Horse Trials. Read More
  • Competition

    Competition

    Win a Land Grover We are running a Competition to Win a Land Grover with personalised number plates for those Read More
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  • "My family and I first came across Grovely Wood and met Tricia and Emily at Blenheim’s Country File Live 2016. Our daughters were immediately transfixed by all the beautiful things on offer at the stall, and, having recently become godparents, we chose a Cow Barn and personalised pony (to match her mother's childhood pony) for our goddaughter's Christening present. We have been adding to her GW collection ever since, and each time the gifts are exquisitely made, beautifully packed and totally adored by their recipient (including a Land Grover, horse trailer and another personalised pony). Emily was so helpful and quick to respond, and our order arrived very promptly and safely. They are always willing to go the extra mile to accommodate our demands! It's our daughters' turn next for some GW treats. Thank you Emily!
    Sarah and Max Purchased a Cow Barn, 2x personalised pony, Land Grover and Horse trailer
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